SOLUTIONS: BY TOPIC

{ CUSTOMER FOCUS }

Obviously, a satisfied customer is the key to long-term success. The question is, how does a customer focus impact the running of the business? Harvard Business Publishing provides programs, resources, and materials that help your leaders understand customer issues, and align customer focus with business goals and performance.

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Sample Solution Elements

• Case in Point - Cultivating Customer Loyalty
• Harvard ManageMentor - Customer Focus
• Productive Business Dialogue
• Faculty Seminar Series - Capitalizing on the Power of the Customer
• Harvard Business Review - Putting The Service-Profit Chain to Work